Privacy Policy

Privacy Policy

Welcome to the www.shangrilatibetimports.com website (the "Site") operated by Shangrila Tibet Imports. We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy to learn more.

This Privacy Policy explains how we collect, use, and under certain conditions, disclose your personal information. It also outlines the steps we have taken to secure your personal information and your options regarding the collection, use, and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust and your privacy is important to us. We will only use your name and other information related to you as described in this Privacy Policy. We will only collect information where it is necessary for us to do so and if it is relevant to our dealings with you. We will keep your information only as long as required by law or as relevant for the purposes for which it was collected.

We will cease to retain your personal data or remove the means by which the data can be associated with you as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected and is no longer necessary for any legal or business purpose.

You can visit the Site or Mobile Application and browse without providing personal details. During your visit to the Site, you remain anonymous, and we cannot identify you unless you have an account on the Site and log in with your username and password.

Data That We Collect

We may collect various pieces of information if you place an order for a product on the Site. We collect, store, and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details, or bank account details.

For Buyers:

• Identity data: such as your name, gender, profile picture, and date of birth.
• Contact data: such as billing address, delivery address/location, email address, and phone numbers.
• Biometric data: such as voice files and face recognition when you use our voice search function.
• Transaction records/data: such as details about orders and payments, user clicks, and other product and service-related details.
• Technical data: such as IP address, login data, browser type and version, time zone setting, device information, browser plug-in types and versions, operating system and platform, device identifier, IMEI, MAC address, and cookies (where applicable).
• Profile data: such as username and password, account settings, order history, user research, interests, preferences, feedback, and survey responses.
• Usage data: such as information on how you use the Site, including time spent on the Site, items and data searched for, access times and dates, and websites visited before the Site.
• Location data: such as when you share your location in the form of photographs or videos.
• Marketing and communications data: such as preferences in receiving marketing from us and our third parties, communication preferences, and chat, email, or call history.
• Additional information: such as copies of government-issued identification for identity verification.

For Sellers:

• Identity and contact data: such as name, date of birth, company name, address, email address, phone number, and other business-related information (e.g., company registration number, business license, tax information, shareholder and director information).
• Transaction data: such as details about orders and payments, and other product and service-related details.
• Technical data: such as IP address, login data, browser type and version, time zone setting, device identifier, IMEI, MAC address, and cookies (where applicable).
• Profile data: such as username and password, orders, interests, preferences, feedback, and survey responses.
• Usage data: such as information on how you use the Site, including time spent on the Site, items and data searched for, access times and dates, and websites visited before the Site.
• Location data: such as when you share your location in the form of photographs or videos.
• Marketing and communications data: such as preferences in receiving marketing from us and our third parties, and communication preferences.
• Additional information: such as copies of government-issued identification for authentication.

Use of Information

For Buyers:

• Processing orders: Process orders you submit through the Site and deliver the products you have purchased. We may pass your personal information to third parties (e.g., logistics partners) for delivery.
• Customer support: Provide support for your orders and verify and carry out payment transactions. Payment information may be transferred to third parties such as payment service providers.
• Services: Facilitate your use of the services or access to the Site, administer your account, and display your name, username, or profile on the Site (including reviews).
• Marketing and advertising: Provide you with information you may find useful and send marketing or promotional information (with your consent). Conduct marketing and advertising.
• Legal and operational purposes: Verify your identity for fraud detection, ensure information accuracy, process complaints, produce statistics and research, store and back up your data, prevent or investigate violations of our policies, comply with legal requirements, and prevent threats to life, health, or safety.
• Analytics and research: Understand your user experience, improve the Site layout and content, identify visitors, conduct surveys, derive further attributes, conduct data analysis and research, and develop our products and services.

For Sellers:

• Services: Facilitate your use of the Site, respond to queries, verify documentation, administer your account, display your name or profile, verify and carry out financial transactions, assess loan applications, provide logistics services, and facilitate product returns.
• Marketing and advertising: Send marketing or promotional materials (with your consent) and conduct marketing and advertising.
• Legal and operational purposes: Produce statistics and research, store and back up your data, prevent or investigate policy violations, comply with legal requirements, process complaints and feedback, verify information accuracy, and facilitate the takedown of prohibited items.
• Analytics and research: Audit data downloads, understand user experience, improve the Site layout and content, conduct surveys, derive further attributes, conduct data analysis and research, and develop our products and services.

Other Uses of Your Personal Information

We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can opt out at any time. We may also send you other information about us, the Site, our other websites, our products, sales promotions, and our newsletters. If you prefer not to receive any additional information, please click the 'unsubscribe' link in any email we send to you. We will cease sending information within 7 working days.

We may further anonymize data about users and use it for various purposes, including ascertaining general user locations and usage statistics, and providing anonymized data to third parties. However, this data will not identify you personally.

Competitions

For any competition, we use data to notify winners and advertise our offers. More details can be found in the participation terms for the respective competition.

Third Parties and Links

We may pass your details to other companies in our group or our agents and subcontractors to assist with any uses of your data set out in this Privacy Policy. We may also exchange information with third parties for fraud protection and credit risk reduction.

We may share your personal data with third parties and affiliates for the purposes mentioned above. These third parties and affiliates may be located inside or outside your jurisdiction and include service providers in areas such as payment services, logistics, marketing, data analytics, market research, social media, customer service, IT, and website hosting. We may transfer our databases containing your personal information if we sell our business or part of it, in compliance with applicable data protection laws.

The Site may contain third-party advertising and links to other sites. We are not responsible for the privacy practices or content of these third parties or other sites. You are advised to check the privacy policies of those websites.

In disclosing your personal data to third parties, we ensure that they keep your data secure and retain it only as long as necessary. We may transfer your personal data outside of Nepal in compliance with applicable laws and this Privacy Policy.

Cookies

We or our authorized service providers may use cookies, web beacons, and other similar technologies in connection with your use of the Site. Cookies are small text files placed in your browser or device memory when you visit a website. Web beacons are small graphic images included on the Site. They allow us to recognize your device or browser and count users who have viewed specific pages. Cookies help us remember your preferences and save you time. However, some cookies are required to enable core functionality. Your browser can be set to not accept cookies, but this may restrict your use of the Site.

Security

We have implemented appropriate technical and security measures to prevent unauthorized or unlawful access, accidental loss, destruction, or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls and encryption for information security. While we cannot guarantee absolute security, we take necessary precautions to protect your data.

You are responsible for protecting your account password and keeping it confidential. Avoid using the same password for multiple accounts. If you suspect your password has been compromised, change it immediately.

Your Rights

If you are concerned about your data, you have the right to request access to your personal data held by us. You may request us to correct any inaccuracies in your data, free of charge. At any stage, you have the right to ask us to stop using your personal data for direct marketing purposes.